:root {
  --cp-bg: #e8eef5;
  --cp-ink: #0f172a;
  --cp-accent: #0e7490;
  --cp-card: #ffffff;
  --cp-muted: #64748b;
  --cp-line: #cbd5e1;
}
* { box-sizing: border-box; }
.cp-body { margin: 0; font-family: "Source Sans 3", "Segoe UI", system-ui, sans-serif; background:
  radial-gradient(1200px 600px at 10% -10%, #c7e7f2 0%, transparent 55%),
  linear-gradient(180deg, #dbe7f3 0%, var(--cp-bg) 40%, #f1f5f9 100%);
  color: var(--cp-ink); min-height: 100vh; }
.cp-top { display: flex; align-items: center; gap: .75rem; padding: .75rem 1rem; background: rgba(15,23,42,.92); color: #fff; position: sticky; top: 0; z-index: 20; }
.cp-brand { color: #fff; text-decoration: none; font-weight: 700; letter-spacing: .02em; font-size: 1.1rem; }
.cp-nav-toggle { display: none; background: transparent; border: 1px solid #64748b; color: #fff; border-radius: .4rem; padding: .35rem .55rem; }
.cp-top-meta { margin-left: auto; display: flex; gap: .65rem; align-items: center; font-size: .8rem; opacity: .95; }
.cp-bell { color: #fff; text-decoration: none; font-size: 1rem; }
.cp-shell { display: grid; grid-template-columns: 240px 1fr; min-height: calc(100vh - 52px); }
.cp-aside { background: rgba(255,255,255,.72); border-right: 1px solid var(--cp-line); backdrop-filter: blur(8px); }
.cp-nav { display: flex; flex-direction: column; padding: .75rem; gap: .2rem; }
.cp-nav__link { display: flex; gap: .55rem; align-items: center; padding: .55rem .65rem; border-radius: .5rem; color: var(--cp-ink); text-decoration: none; }
.cp-nav__link.is-active, .cp-nav__link:hover { background: #cffafe; color: #155e75; }
.cp-logout { margin-top: 1rem; }
.cp-logout button { width: 100%; border: 0; background: transparent; text-align: left; padding: .55rem .65rem; cursor: pointer; color: var(--cp-muted); }
.cp-main { padding: 1.25rem; }
.cp-hero h1 { margin: 0 0 .35rem; font-size: clamp(1.4rem, 2vw, 2rem); }
.cp-hero p, .cp-muted { color: var(--cp-muted); }
.cp-stats { display: grid; grid-template-columns: repeat(3, minmax(0,1fr)); gap: .75rem; margin: 1rem 0; }
.cp-dashboard-grid { display: grid; grid-template-columns: repeat(2, minmax(0,1fr)); gap: 1rem; }
.cp-stats article, .cp-panel, .cp-card, .cp-auth-card { background: var(--cp-card); border: 1px solid var(--cp-line); border-radius: .75rem; padding: 1rem; box-shadow: 0 8px 24px rgba(15,23,42,.04); }
.cp-stats strong { display: block; font-size: 1.6rem; margin-top: .25rem; }
.cp-quick { display: grid; grid-template-columns: repeat(auto-fit, minmax(140px, 1fr)); gap: .75rem; margin-top: 1rem; }
.cp-card { display: block; text-decoration: none; color: var(--cp-ink); font-weight: 600; transition: transform .2s ease, box-shadow .2s ease; }
.cp-card:hover { transform: translateY(-2px); box-shadow: 0 12px 28px rgba(14,116,144,.12); }
.cp-list { list-style: none; margin: 0; padding: 0; }
.cp-list li { display: flex; justify-content: space-between; gap: 1rem; padding: .55rem 0; border-bottom: 1px solid var(--cp-line); }
.cp-list li.is-unread { background: #f0fdfa; margin: 0 -.5rem; padding-left: .5rem; padding-right: .5rem; border-radius: .4rem; }
.cp-form { display: grid; gap: .75rem; }
.cp-form--inline { grid-template-columns: 1fr 1fr auto; align-items: end; }
.cp-form label { display: grid; gap: .35rem; font-size: .9rem; }
.cp-form input, .cp-form textarea, .cp-form select, .cp-form button { font: inherit; padding: .65rem .75rem; border-radius: .5rem; border: 1px solid var(--cp-line); }
.cp-form button { background: var(--cp-accent); color: #fff; border: 0; cursor: pointer; }
.cp-fieldset { border: 1px solid var(--cp-line); border-radius: .5rem; padding: .75rem; }
.cp-check { display: flex !important; align-items: center; gap: .5rem; grid-template-columns: none !important; }
.cp-alert { padding: .75rem 1rem; border-radius: .5rem; margin: .75rem 0; }
.cp-alert.ok { background: #dcfce7; color: #166534; }
.cp-alert.err { background: #fee2e2; color: #991b1b; }
.cp-auth { min-height: 100vh; display: grid; place-items: center; padding: 1rem; }
.cp-auth-card { width: min(420px, 100%); }
.cp-auth-logo { max-height: 48px; margin-bottom: .75rem; }
.cp-meta-grid { display: grid; grid-template-columns: repeat(3, minmax(0,1fr)); gap: .75rem; margin: .75rem 0 1rem; }
.cp-meta-grid span { display: block; color: var(--cp-muted); font-size: .8rem; }
.cp-timeline { list-style: none; margin: 0; padding: 0; border-left: 2px solid var(--cp-line); }
.cp-timeline li { position: relative; padding: 0 0 1rem 1rem; }
.cp-timeline__dot { position: absolute; left: -5px; top: .35rem; width: 8px; height: 8px; border-radius: 50%; background: var(--cp-accent); }
.cp-timeline time, .cp-chat-bubble time { color: var(--cp-muted); font-size: .8rem; }
.cp-chat-thread { display: grid; gap: .75rem; margin: 1rem 0; max-height: 50vh; overflow: auto; }
.cp-chat-bubble { background: #f8fafc; border: 1px solid var(--cp-line); border-radius: .75rem; padding: .75rem 1rem; animation: cp-fade .25s ease; }
.cp-ai-reply, .cp-ai-box, .cp-doc-preview { margin-top: 1rem; padding: 1rem; border-radius: .75rem; background: #f0fdfa; border: 1px solid #99f6e4; }
.cp-toolbar { display: flex; justify-content: space-between; gap: 1rem; align-items: center; }
.cp-badge { display: inline-block; font-size: .75rem; padding: .15rem .45rem; border-radius: 999px; background: #e2e8f0; color: #334155; }
.cp-prose { white-space: pre-wrap; }
@keyframes cp-fade { from { opacity: 0; transform: translateY(4px); } to { opacity: 1; transform: none; } }
@media (max-width: 1100px) {
  .cp-dashboard-grid { grid-template-columns: 1fr; }
  .cp-stats { grid-template-columns: repeat(2, minmax(0,1fr)); }
  .cp-form--inline { grid-template-columns: 1fr; }
}
@media (max-width: 900px) {
  .cp-shell { grid-template-columns: 1fr; }
  .cp-nav-toggle { display: inline-block; }
  .cp-aside { display: none; position: fixed; inset: 52px 0 auto 0; max-height: 70vh; overflow: auto; z-index: 30; border-bottom: 1px solid var(--cp-line); }
  .cp-aside.is-open { display: block; }
  .cp-stats, .cp-meta-grid { grid-template-columns: 1fr; }
}
@media (prefers-reduced-motion: reduce) {
  .cp-card, .cp-chat-bubble { transition: none; animation: none; }
}

/* Customer portal entity shell — service orders */
.cp-back { margin: 0 0 .75rem; font-size: .9rem; }
.cp-back a { color: #0e7490; font-weight: 600; text-decoration: none; }
.cp-entity { background: var(--cp-card); border: 1px solid var(--cp-line); border-radius: .85rem; box-shadow: 0 10px 28px rgba(15,23,42,.05); overflow: hidden; }
.cp-entity__head { display: flex; flex-wrap: wrap; gap: 1rem; justify-content: space-between; padding: 1.1rem 1.25rem; background: linear-gradient(180deg, #ecfeff, #fff); border-bottom: 1px solid var(--cp-line); }
.cp-entity__eyebrow { margin: 0; font-size: .75rem; font-weight: 700; letter-spacing: .04em; text-transform: uppercase; color: #0e7490; }
.cp-entity__head h1 { margin: .15rem 0 .35rem; font-size: clamp(1.25rem, 2.2vw, 1.75rem); }
.cp-entity__sub { margin: 0; font-weight: 700; }
.cp-entity__meta { margin: .2rem 0 0; color: var(--cp-muted); font-size: .92rem; }
.cp-entity__badges { display: flex; flex-direction: column; align-items: flex-end; gap: .35rem; }
.cp-badge--status { background: #cffafe; color: #155e75; }
.cp-tabs { display: flex; flex-wrap: wrap; gap: .25rem; padding: .55rem .75rem; background: #f8fafc; border-bottom: 1px solid var(--cp-line); }
.cp-tabs__link { text-decoration: none; color: #334155; font-weight: 600; font-size: .9rem; padding: .45rem .7rem; border-radius: .5rem; border: 1px solid transparent; }
.cp-tabs__link:hover { background: #fff; border-color: var(--cp-line); }
.cp-tabs__link.is-active { background: #fff; color: #0e7490; border-color: #67e8f9; }
.cp-entity__body { padding: 1rem 1.25rem 1.35rem; }
.cp-info-grid { display: grid; grid-template-columns: repeat(2, minmax(0,1fr)); gap: .65rem; }
.cp-info { background: #fff; border: 1px solid var(--cp-line); border-radius: .55rem; padding: .65rem .75rem; }
.cp-info span { display: block; color: var(--cp-muted); font-size: .75rem; font-weight: 700; margin-bottom: .2rem; }
.cp-info--wide { grid-column: 1 / -1; }
.cp-order-cards { list-style: none; margin: 0; padding: 0; display: grid; gap: .65rem; }
.cp-order-card { display: block; text-decoration: none; color: inherit; background: #fff; border: 1px solid var(--cp-line); border-radius: .7rem; padding: .85rem 1rem; box-shadow: 0 6px 18px rgba(15,23,42,.04); }
.cp-order-card:hover { border-color: #67e8f9; }
.cp-order-card__top { display: flex; justify-content: space-between; gap: .75rem; align-items: center; margin-bottom: .25rem; }
.cp-order-card__site { color: var(--cp-muted); font-size: .9rem; margin: .15rem 0; }
.cp-order-card__subj { font-weight: 600; }
.cp-order-card__meta { display: flex; flex-wrap: wrap; gap: .35rem .75rem; color: var(--cp-muted); font-size: .85rem; margin-top: .35rem; }
.cp-work-blocks { display: grid; grid-template-columns: repeat(2, minmax(0,1fr)); gap: .75rem; }
.cp-work-block { border: 1px solid var(--cp-line); border-radius: .6rem; padding: .75rem; background: #f8fafc; }
.cp-work-block h3 { margin: 0 0 .4rem; font-size: .95rem; }
.cp-protocol-ready { background: #ecfeff; border: 1px solid #a5f3fc; border-radius: .65rem; padding: .85rem 1rem; margin-bottom: .85rem; }
.cp-protocol-ready__title { margin: 0 0 .55rem; font-weight: 800; color: #155e75; }
.cp-protocol-actions { display: flex; flex-wrap: wrap; gap: .45rem; }
.cp-card--disabled { opacity: .55; cursor: not-allowed; background: #f1f5f9; }
.cp-hero--service h1 { margin-bottom: .2rem; }
.cp-table-wrap { overflow-x: auto; -webkit-overflow-scrolling: touch; margin-top: .5rem; }
.cp-table { width: 100%; border-collapse: collapse; font-size: .9rem; }
.cp-table th, .cp-table td { text-align: left; padding: .55rem .65rem; border-bottom: 1px solid var(--cp-line); vertical-align: top; }
.cp-table th { color: var(--cp-muted); font-size: .75rem; text-transform: uppercase; letter-spacing: .03em; background: #f8fafc; }
.cp-table tbody tr:hover { background: #f0fdfa; }
.cp-table a { color: #0e7490; font-weight: 700; text-decoration: none; }
.cp-table__actions { display: flex; flex-wrap: wrap; gap: .45rem; white-space: nowrap; }
.cp-table__actions a { font-weight: 600; }
.cp-row-click { cursor: pointer; }
.cp-row-click:hover { background: #ecfeff; }
.cp-entity__actions { display: flex; flex-wrap: wrap; gap: .45rem; padding: .75rem 1.1rem 0; }
.cp-card--danger { background: #fff1f2; border-color: #fecdd3; color: #9f1239; }
.cp-card--danger:hover { box-shadow: 0 12px 28px rgba(159,18,57,.12); }
.cp-btn-danger { background: #be123c; color: #fff; border: 0; border-radius: .5rem; padding: .65rem .9rem; font: inherit; cursor: pointer; }
.cp-btn-danger:hover { background: #9f1239; }
.cp-check { display: flex; align-items: center; gap: .45rem; margin: .65rem 0; }
.cp-check { display: flex; align-items: center; gap: .45rem; font-weight: 600; }
.cp-list__rich { align-items: flex-start; }
.cp-list__rich > div { min-width: 0; flex: 1; }
.cp-list__rich a { color: #0e7490; font-weight: 700; text-decoration: none; }
@media (max-width: 900px) {
  .cp-info-grid, .cp-work-blocks { grid-template-columns: 1fr; }
  .cp-entity__badges { align-items: flex-start; }
  .cp-tabs { overflow-x: auto; flex-wrap: nowrap; }
  .cp-tabs__link { white-space: nowrap; }
  .cp-dashboard-grid { grid-template-columns: 1fr; }
}
@media (max-width: 420px) {
  .cp-main { padding: .85rem; }
  .cp-entity__body, .cp-entity__head { padding: .85rem; }
  .cp-stats { grid-template-columns: 1fr 1fr; }
}

/* Knowledge catalog (customer portal) */
.cp-kb__head { margin-bottom: 1rem; }
.cp-kb__meta { margin: .35rem 0 0; font-size: .9rem; color: #475569; }
.cp-kb__search { display: flex; flex-wrap: wrap; gap: .65rem; align-items: flex-end; margin-bottom: 1.15rem; }
.cp-kb__search label { flex: 1 1 14rem; margin: 0; }
.cp-kb__search input[type="search"] { width: 100%; }
.cp-kb__crumb { display: flex; flex-wrap: wrap; gap: .35rem; align-items: center; margin: 0 0 .85rem; font-size: .9rem; color: #64748b; }
.cp-kb__crumb a { color: #0e7490; text-decoration: none; font-weight: 600; }
.cp-kb__sections { display: grid; grid-template-columns: repeat(auto-fill, minmax(15rem, 1fr)); gap: .85rem; margin: .25rem 0 1rem; }
.cp-kb__section-card { display: flex; flex-direction: column; gap: .35rem; padding: 1rem; background: #fff; border: 1px solid var(--cp-line); border-radius: .75rem; text-decoration: none; color: var(--cp-ink); box-shadow: 0 8px 24px rgba(15,23,42,.04); transition: transform .2s ease, box-shadow .2s ease; min-width: 0; }
.cp-kb__section-card:hover { transform: translateY(-2px); box-shadow: 0 12px 28px rgba(14,116,144,.12); }
.cp-kb__section-title { font-weight: 700; font-size: 1.05rem; }
.cp-kb__section-desc { color: #64748b; font-size: .9rem; line-height: 1.4; }
.cp-kb__section-count { margin-top: auto; font-size: .85rem; font-weight: 600; color: #0e7490; }
.cp-kb__section-heading { margin: 0 0 .35rem; font-size: 1.15rem; }
.cp-kb__articles { list-style: none; margin: .75rem 0 0; padding: 0; display: flex; flex-direction: column; gap: .75rem; }
.cp-kb__article { display: flex; flex-wrap: wrap; gap: .75rem; align-items: flex-start; justify-content: space-between; padding: 1rem; background: #fff; border: 1px solid var(--cp-line); border-radius: .75rem; min-width: 0; }
.cp-kb__article-body { flex: 1 1 12rem; min-width: 0; }
.cp-kb__article-title { display: block; color: #0f172a; font-weight: 700; text-decoration: none; word-break: break-word; }
.cp-kb__article-title:hover { color: #0e7490; }
.cp-kb__article-summary { margin: .35rem 0 0; color: #475569; font-size: .92rem; line-height: 1.45; word-break: break-word; }
.cp-kb__article-meta { margin: .4rem 0 0; font-size: .8rem; color: #64748b; font-weight: 600; }
.cp-kb__open { flex: 0 0 auto; display: inline-flex; align-items: center; padding: .55rem .9rem; border-radius: .5rem; background: #0e7490; color: #fff; text-decoration: none; font-weight: 600; font-size: .9rem; }
.cp-kb__open:hover { background: #0f766e; }
.cp-kb__pager { display: flex; flex-wrap: wrap; gap: .5rem; align-items: center; margin: 1rem 0 .25rem; }
.cp-kb__pager-link { padding: .4rem .7rem; border: 1px solid var(--cp-line); border-radius: .45rem; text-decoration: none; color: #0e7490; font-weight: 600; font-size: .85rem; }
.cp-kb__pager-link.is-disabled { opacity: .4; pointer-events: none; color: #64748b; }
.cp-kb__pager-status { font-size: .85rem; color: #475569; }
.cp-kb__public { margin-top: 1.1rem; }
.cp-kb__public a { color: #0e7490; font-weight: 600; }
.cp-prose { overflow-wrap: anywhere; word-break: break-word; max-width: 100%; }
.cp-prose img, .cp-prose table { max-width: 100%; }
.cp-tickets-list .cp-list__rich,
.cp-tickets-detail,
.cp-tickets-create { max-width: 100%; overflow-x: hidden; }
.cp-tickets-so a { color: #0e7490; font-weight: 700; text-decoration: none; }
.cp-tickets-create .cp-form input[type="search"],
.cp-tickets-create .cp-form input[type="file"],
.cp-tickets-detail .cp-form input[type="file"] { max-width: 100%; }
@media (max-width: 768px) {
  .cp-kb__sections { grid-template-columns: 1fr 1fr; }
  .cp-kb__article { flex-direction: column; }
  .cp-kb__open { align-self: stretch; justify-content: center; text-align: center; }
  .cp-tickets-detail .cp-toolbar,
  .cp-tickets-list .cp-toolbar { flex-wrap: wrap; gap: .5rem; }
}
@media (max-width: 420px) {
  .cp-kb__sections { grid-template-columns: 1fr; }
  .cp-kb__pager { justify-content: center; }
  .cp-tickets-detail .cp-meta-grid { grid-template-columns: 1fr; }
}

/* UX/IA 2026-09-28 — nav groups, account, filters, SLA, buttons */
.cp-nav__group {
  margin: .85rem .65rem .25rem;
  padding: 0 .35rem;
  font-size: .68rem;
  font-weight: 700;
  letter-spacing: .06em;
  text-transform: uppercase;
  color: #64748b;
}
.cp-nav__link { display: flex; align-items: center; gap: .55rem; }
.cp-top-meta { display: flex; align-items: center; gap: .55rem; }
.cp-account { position: relative; }
.cp-account__btn {
  list-style: none;
  cursor: pointer;
  background: rgba(255,255,255,.12);
  color: #fff;
  border: 1px solid rgba(255,255,255,.25);
  border-radius: .45rem;
  padding: .35rem .7rem;
  font: inherit;
  font-weight: 600;
  font-size: .85rem;
}
.cp-account__btn::-webkit-details-marker { display: none; }
.cp-account__menu {
  position: absolute;
  right: 0;
  top: calc(100% + .35rem);
  min-width: 11rem;
  background: #fff;
  border: 1px solid var(--cp-line);
  border-radius: .55rem;
  box-shadow: 0 12px 28px rgba(15,23,42,.12);
  padding: .35rem;
  z-index: 40;
  display: flex;
  flex-direction: column;
  gap: .15rem;
}
.cp-account__menu a,
.cp-account__menu button {
  display: block;
  width: 100%;
  text-align: left;
  padding: .5rem .65rem;
  border: 0;
  background: transparent;
  border-radius: .4rem;
  color: var(--cp-ink);
  text-decoration: none;
  font: inherit;
  font-weight: 600;
  cursor: pointer;
}
.cp-account__menu a:hover,
.cp-account__menu button:hover { background: #f0fdfa; color: #0e7490; }
.cp-btn,
.cp-filter button[type="submit"] {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: .35rem;
  padding: .55rem .95rem;
  border-radius: .5rem;
  border: 1px solid transparent;
  background: #0e7490;
  color: #fff;
  font: inherit;
  font-weight: 700;
  text-decoration: none;
  cursor: pointer;
  white-space: nowrap;
}
.cp-btn:hover,
.cp-filter button[type="submit"]:hover { background: #0f766e; }
.cp-btn--ghost {
  background: #fff;
  color: #0e7490;
  border-color: #99f6e4;
}
.cp-btn--ghost:hover { background: #ecfeff; }
.cp-filter {
  display: flex;
  flex-wrap: wrap;
  gap: .65rem .85rem;
  align-items: flex-end;
  margin: .85rem 0 1rem;
  padding: .85rem;
  background: #f8fafc;
  border: 1px solid var(--cp-line);
  border-radius: .65rem;
}
.cp-filter label { display: flex; flex-direction: column; gap: .25rem; font-size: .8rem; font-weight: 600; color: #475569; min-width: 8rem; }
.cp-filter input,
.cp-filter select { font: inherit; padding: .45rem .55rem; border: 1px solid var(--cp-line); border-radius: .4rem; background: #fff; min-width: 9rem; }
.cp-filter .cp-check { flex-direction: row; align-items: center; min-width: auto; font-size: .85rem; margin: 0; padding-bottom: .35rem; }
.cp-badge { display: inline-flex; align-items: center; padding: .2rem .5rem; border-radius: .35rem; font-size: .75rem; font-weight: 700; background: #e2e8f0; color: #334155; }
.cp-badge--status { background: #e0f2fe; color: #075985; }
.cp-badge--warn { background: #fef3c7; color: #92400e; }
.cp-sla { background: #ecfeff; color: #155e75; }
.cp-sla--waiting { background: #fef3c7; color: #92400e; }
.cp-sla--response, .cp-sla--resolve, .cp-sla--due_soon { background: #ffedd5; color: #9a3412; }
.cp-sla--late, .cp-sla--overdue { background: #fee2e2; color: #991b1b; }
.cp-sla--paused { background: #e0e7ff; color: #3730a3; }
.cp-sla--ok, .cp-sla--open, .cp-sla--done, .cp-sla--resolved { background: #d1fae5; color: #065f46; }
.cp-muted { color: #64748b; font-size: .9rem; }
.cp-toolbar { display: flex; flex-wrap: wrap; justify-content: space-between; gap: .75rem; align-items: flex-start; margin-bottom: .5rem; }
@media (max-width: 768px) {
  .cp-filter { flex-direction: column; align-items: stretch; }
  .cp-filter label { min-width: 0; }
  .cp-filter input, .cp-filter select { min-width: 0; width: 100%; }
  .cp-table thead { display: none; }
  .cp-table tr { display: block; border: 1px solid var(--cp-line); border-radius: .55rem; margin-bottom: .65rem; padding: .35rem 0; background: #fff; }
  .cp-table td { display: flex; justify-content: space-between; gap: .75rem; border: 0; padding: .4rem .75rem; }
  .cp-table td::before { content: attr(data-label); font-weight: 700; color: #64748b; font-size: .75rem; text-transform: uppercase; flex: 0 0 38%; }
  .cp-account__menu { right: -.25rem; }
}
@media (max-width: 420px) {
  .cp-top-meta .cp-currency { display: none; }
  .cp-btn, .cp-btn--ghost { width: 100%; justify-content: center; }
  .cp-quick { flex-direction: column; }
}

/* Knowledge assist + create step (tickets?new=1) */
.cp-assist-block {
  margin: 1rem 0 1.25rem;
  padding: 1rem 1.1rem;
  background: #f8fafc;
  border: 1px dashed #94a3b8;
  border-radius: .75rem;
}
.cp-assist-block__title {
  margin: 0 0 .35rem;
  font-size: 1.05rem;
  color: #0f172a;
}
.cp-assist-block__hint {
  margin: 0 0 .75rem;
  color: #64748b;
  font-size: .9rem;
}
.cp-filter--assist {
  margin: 0;
  background: #fff;
}
.cp-create-step {
  margin-top: .25rem;
  padding-top: 1.15rem;
  border-top: 2px solid #e2e8f0;
}
.cp-create-step__title {
  margin: 0 0 .35rem;
  font-size: 1.1rem;
}
.cp-service-list .cp-filter { margin-top: .75rem; }
@media (max-width: 768px) {
  .cp-assist-block { padding: .85rem; }
  .cp-create-step { padding-top: 1rem; }
}